Easy 30-Day Returns
We have complete confidence in the quality of our collections. If an item isn't quite right for you, you have 30 days from delivery to change your mind.
Your refund is processed as soon as we receive your return — simple and hassle-free.
Our customers say it better than we can
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I'll be honest, my wife talked me into ordering from Ellie Dublin and I wasn't convinced at first. But the knitwear arrived and the quality is something else. Thick, well made, and fits properly. I've already worn it four times this week.
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Bought a pair of shoes from Ellie Dublin for a family occasion and they were comfortable straight out of the box. No breaking in needed, which at my age is exactly what you want. Very happy with the purchase.
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I've been burned by online shopping before so I was cautious. But Ellie Dublin delivered on every front — fast delivery, good communication, and the shoes are excellent quality. Comfortable and smart looking. Very impressed.
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The jumper I ordered is genuinely one of the nicest I've owned. The wool is soft without being itchy and it's held its shape after several washes. Ellie Dublin have earned a loyal customer here.
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I ordered a pair of leather shoes and a knitwear piece together and both were exactly as described. Arrived quickly, packaged well, and the quality was well above what I expected for the price. Brilliant service altogether.
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The cardigan I picked up is the sort of thing you used to only find in proper menswear shops. Heavy, well stitched, and the colour hasn't faded at all after washing. Ellie Dublin clearly know their stuff.
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My son bought me a voucher for Ellie Dublin and I was delighted I used it. The knitwear is top notch — warm without being too heavy and it looks well whether you're dressed up or casual. Great find.
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I ordered shoes for my daughter's wedding and they were perfect. Smart, comfortable, and I wore them all day without any bother. A few lads at the wedding asked where I got them. Ellie Dublin, I told them.
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The polo I ordered is exactly what I was looking for — proper quality, not the thin stuff you see everywhere these days. It's warm, it fits well, and it looks like it'll last years. Worth every penny.
Frequently Asked Questions
How long does delivery take?
Your order is normally processed within 1–2 working days.
Once prepared, it will be shipped to the address provided. As soon as your order leaves our warehouse, you will receive an email confirmation with the available tracking information.
Can I track my order?
Yes. Once your parcel has been dispatched, you'll receive a confirmation email with a tracking link so you can follow your delivery.
You can also track your order at any time by entering your order number and email address on our Track Your Order page.
Is payment secure?
Yes. All payments are processed through a secure, encrypted checkout, and your card details are never stored on our servers.
We accept Visa, Mastercard, American Express, Apple Pay and Google Pay.
What is your return policy?
You have 30 days from the date you receive your order to request a return. Items should be unworn, in their original condition and with tags attached.
To start a return, email us at support@elliedublin.com and our team will guide you through the next steps.
How can I contact customer support?
You can email us at support@elliedublin.com and we aim to reply within one working day.
Support hours: Monday to Friday, 9:00–17:30 (Irish time).