FAQs
Frequently Asked Questions
How long does delivery take?
Your order is normally processed within 24 to 48 working hours.
Once prepared, it will be shipped to the address provided. As soon as your order leaves our warehouse, you will receive an email confirmation with the available tracking information.
Can I track my order?
Yes, absolutely. Once your parcel has been dispatched, you will receive a confirmation email with a real-time tracking link so you can follow your delivery.
You can also track your order at any time by entering your order number and email address on our Track Your Order page.
Is payment secure?
Yes, 100%. We use SSL encryption to protect your data and provide a secure payment environment.
We accept Visa, Mastercard, American Express, Apple Pay and Google Pay.
What is your return policy?
Your satisfaction is important to us. You have 30 days from the date you receive your order to request a return.
To start the return process, please contact us at support@ellie-dublin.com and our customer support team will guide you through the next steps.
How can I contact customer support?
Our team is here to help. You can contact us by email at support@ellie-dublin.com. We aim to respond to all enquiries within 24 to 48 business hours.
Customer Support Hours: Monday to Friday, 9:00 AM – 9:30 PM.
