Shipping Policy
Below you can find the average delivery time for all our parcels:
Processing time: after you place your order, we require 1 – 3 working days to process it. Orders placed during the working week are usually processed within one working day, while orders placed on Friday evening or during the weekend may require a little more time.
Delivery time: after your order has been processed, it will be dispatched, and delivery takes an average of 8 – 12 working days.
At Ellie Dublin, we aim to make the ordering and delivery process as simple as possible for our customers. If you have any questions or concerns, please feel free to contact our customer support team at support@ellie-dublin.com.
Placing an order
The ordering process at Ellie Dublin is very simple:
Visit the product page and add the desired product to your basket by clicking the "add to basket" button.
Please make sure you have selected the correct variants, such as size, colour, etc.
Click on "continue to checkout" and enter the correct address details on the information page. Please check this information carefully to avoid any delivery issues.
Click on "continue to delivery". On the shipping page, you will see that every shipment is completely free. As a gesture of appreciation to our customers, we always cover the shipping and delivery costs.
Continue by clicking on "continue to payment".
Secure payment options
On the Ellie Dublin website, all payment options are SSL encrypted, ensuring a 100% secure payment environment. You can choose from the following methods:
Credit cards (Visa, Mastercard, Maestro, AMEX)
PayPal
Apple Pay / Google Pay
Once you have selected your preferred payment method, click on "complete order" and follow the instructions to finalise your purchase.
Shipping costs
We cover the shipping costs for every order. All our products are delivered to your doorstep 100% free of charge, with no minimum order amount required.
Delivery of your order
When you find the perfect look at Ellie Dublin, we want you to enjoy it as soon as possible! We do our best to process and dispatch your order as quickly as possible. To keep our product prices fair and reduce our environmental impact, we have optimised our logistics by grouping shipments. Thank you for your understanding and for helping us create a more sustainable business.
Please note: during periods of high demand, minor delays may occur. We do our very best to ensure that your parcel reaches you within the estimated timeframe.
Contact us
If you would like to check the status of your order or have specific requests, please contact us by email at support@ellie-dublin.com. Our customer support team will be happy to help you.